Returns and Exchanges
All returns and exchanges must be submitted/reported to Alpha Pro Scooters within 30 days of receiving your merchandise. The 30-day period begins when merchandise is delivered to recipient's shipping address. *Please check undergarment policy at the bottom of this page, especially prior to ordering*
Return procedures may vary by product, therefore it is important that you contact us for proper return shipping procedures and instruction. Alpha Pro Scooters will NOT be held liable for any returns done without proper authorization. Any item/product that has been altered, modified or has surpassed the allotted return shipping period will NOT be eligible for a refund, exchange or return.
Upon completion of an approved return, a pre-paid return shipping label will be generated for the customer via our website. A standard return shipping rate will be deducted from any and all returns, unless otherwise advised by an authorized Alpha Pro Scooters employee.
Returned items must be in new and unused condition and in it’s original packaging in order to receive full refund (excluding the return shipping fee). Be advised a 15% restocking fee will be applied to ANY returns not in original packaging but in brand new condition. If product is for an exchange, then the standard 10% restocking fee will be waived as a courtesy. If the Items received are damaged, worn or show signs of use/installation, no refund will be approved. If the condition of the product is in an "unused/brand new" state, your return will not be accepted.
Alpha Pro Scooters is not responsible for any items lost or damaged during the shipping or return shipping process.
Holiday Extended Policy
We get it…Christmas present right? Most purchases made during the holidays are usually intended as gifts. Alpha also assumes packages will not be opened until after Christmas Day. Therefore, Alpha Pro Scooters has implemented a special Return/Exchange Policy just for the holidays. Any purchase made between November 1st and December 24th is permitted 30 days to report a return/exchange. The 30-day period begins Christmas Day, therefore, the last day to report a return/exchange would be January 25th (PST).
Damaged or Defective Products
If you received a damaged or defective product in your order please refer to the Damaged or Defective Items page for our guidelines.
Incorrect Product Shipping
If you received an incorrect item, please contact our customer service department. It is important that you contact us before making a return because you may or may not need to return the product. This will be determined on a case-by-case basis when you contact a representative from Alpha Pro Scooters.
Refunds are issued within two business days of receiving any returned merchandise. Be advised it may take some time for refunded transactions to settle in your account. Be advised a 15% restocking fee will be applied to your return. For any return or exchange claim, shipping costs are non-refundable.
Patrons are responsible for all additional shipping charges necessary to complete a return or exchange.
Alpha Pro Scooters will not send out any additional merchandise for exchange without first receiving the returned items. If you would like to advance your exchange process, you will need to place a second order for the desired items and return any items from the original order. Alpha Pro Scooters will then issue a refund for the returned items once they are received.